Support Coordination

Helping You Navigate the NDIS with Confidence. Our Support Coordination services are designed to guide participants through the NDIS system with clarity and care. We work alongside individuals of all ages, families, and carers to build understanding, strengthen decision-making, and connect people with the right supports for their goals.

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Your Guide to Navigating the NDIS with Confidence

Our focus is on building capacity, independence, and a sense of empowerment through culturally respectful and trauma-informed practice.

Personalised, Purposeful, and Person-Centred Support

We believe support coordination should feel empowering—not overwhelming. At DCC, our team of experienced professionals works to simplify the NDIS process by building strong relationships, honouring individual preferences, and working within a trauma-informed, culturally safe framework.

Trauma-Informed, Culturally Grounded Practice

Our approach respects every participant’s story, identity, and aspirations. We bring a strong understanding of trauma, disability, and cultural connection to ensure our coordination services meet the needs of Aboriginal and Torres Strait Islander peoples and all participants with compassion and integrity.

Knowledgeable & Compassionate Coordinators

Our Support Coordinators are skilled in navigating complex systems while being down-to-earth and accessible. They walk alongside participants to ensure their voice is heard, their rights are upheld, and their choices are supported—every step of the way.

Our Process

Understanding Your Plan & Goals

We begin with a deep dive into your NDIS plan to understand your needs, goals, and current supports. This includes a culturally respectful conversation that centres your voice and priorities.

Connecting You with the Right Supports

We help build your support network by connecting you with providers that match your cultural, therapeutic, and lifestyle needs, whether it’s in-home, community-based, or specialised services.

Monitoring, Adjusting, and Advocating

We review your supports regularly, advocate on your behalf when needed, and assist with plan reviews. We ensure your services are working for you, not the other way around

Testimonials

Their team stepped in quickly and professionally when we needed experienced frontline support.

“As a young person, I didn’t feel judged. I was listened to. That helped me start to trust again.”

Young person in care

“Every staff member showed patience, respect and genuine care. My son has grown so much in confidence since entering residential care with DCC.”

Parent

“The team didn’t just provide a roof — they gave my nephew a real chance to feel safe and seen. We’ll never forget how they treated him like family.”

Aunt of a young person in care

Our Commitment To You

Our commitment is simple: to walk alongside you with respect, integrity, and heart. Whether you’re a child in care, a family member, a carer, client, elder or community partner, our promise is to show up, have a yarn, listen deeply, and act with purpose. We honour culture, value connection, and put people at the centre of everything we do. You can count on us to provide services that are safe, inclusive, and driven by real outcomes because your story matters, and together, we’re building something stronger.

Frequently Asked Questions

Do you provide crisis staff?

Yes, we offer emergency placements and after-hours availability.

Can I request Indigenous staff?

We aim to match workers based on cultural needs and connection to community.

Do your workers have experience with high-risk cases?

Yes, we place staff experienced in working within statutory frameworks and crisis settings.

Speak With Our Team

Interested In Learning More?

Have a question or need support? Reach out to us today! Simply fill out the form below, and one of our team members will get back to you as soon as possible. We’re here to assist you every step of the way.