Join Our Team and Make a Difference

Based in Toowoomba, the Case Manager in DCC Industry Group’s Youth and Communities division plays a pivotal role in delivering comprehensive case management and driving positive outcomes for children and young people in Non-Family Based Care. Reporting to the Senior Program Manager, you will have direct line management responsibility for House Managers and foster a trauma-informed, therapeutic environment that promotes the wellbeing and development of vulnerable children and young people in care. You will be responsible for achieving compliance with relevant regulations, including the Human Services Quality Standards (HSQS), Child Safety licensing requirements, particularly the Standards of Care under the Child Protection Act (1999) Qld.

Key responsibilities will include:

• Develop, implement, and review tailored case management plans with children, young people, and care teams.
• Monitor progress and adjust plans to ensure positive outcomes.
• Support transition planning (e.g., adulthood, housing).
• Ensure all care is trauma-informed, therapeutic, and safe.
• Address risks promptly and uphold compliance with policies and legislation.
• Advocate for children’s rights and ensure access to needed resources and services.
• Provide supervision, mentorship, and guidance to House Managers.
• Foster a collaborative, inclusive, and psychologically safe team culture.
• Promote professional development, self-care, and staff well-being.
• Implement performance management and encourage alignment with organisational values and goals.
• Build strong relationships with external partners (government, NGOs, families).
• Communicate regularly to align goals and coordinate resources.
• Ensure the voices of children, young people, and staff are reflected in service planning and delivery.
• Maintain accurate case records and documentation.
• Use relevant systems to track and report on outcomes.
• Ensure administrative tasks are timely and meet policy and legislative standards.

Reporting to the Finance, the Accounts Payable & Receivable Officer is responsible for managing financial transactions, maintaining accurate records, and ensuring timely payments and collections. This role involves processing invoices, reconciling accounts, and managing overdue payments while fostering strong relationships with suppliers, contractors, and customers. The officer will handle payment applications in XERO, provide professional support for enquiries, and collaborate with the finance team on reporting, budgeting, and compliance. A key focus is on maintaining accurate financial records, adhering to company policies, and contributing to process improvements within the finance department. This position plays a vital role in ensuring efficient financial operations and supporting the overall financial health of the organisation.

Your main responsibilities will include:

• Process invoices accurately and on time, preparing weekly supplier payments.
• Maintain strong relationships with suppliers and contractors through regular communication.
• Provide prompt, professional support for invoicing and payment queries.
• Perform monthly account reconciliations and resolve discrepancies.
• Record and apply customer payments correctly in Xero.
• Monitor and follow up on overdue accounts, reporting progress to management.
• Ensure invoices align with Child Safety Pricing Schedules and company guidelines.
• Support continuous improvement of finance processes and compliance.

This role is able to be based in either Ipswich or Spring Hill – If based in Ipswich, the incumbent of the role must be willing to undertake 2 weeks of training in Spring Hill. Reporting to the Property and Assets Coordinator, the Property and Assets Administrator plays a vital role at DCC Industry Group in ensuring all property and assets are in excellent condition for the clients we care for. Much of this role is processing maintenance requests relating to damages incurred by our clients in a timely manner and submitting claims to Child Safety Departments for reimbursement.

The position requires strong organisational and communication skills, the ability to coordinate multiple priorities, and a proactive approach to problem-solving. This role contributes to the smooth operation of DCC’s services and ensures our facilities and resources reflect the organisation’s commitment to quality care and community support.

DCC is seeking a motivated Provisional Psychologist or Registered Psychologist to join our expanding team. The successful candidate will provide psychological assessments, evidence-based therapy, and collaborate closely with other clinicians and allied health assistants across our clinic network to deliver holistic, client-centred care. For provisional psychologists, we offer funded external supervision to help you meet the requirements for working in addition to placement and internship programs (5+1 pathway).

This is more than just a job, it’s a career opportunity in an organisation that invests in your growth. You’ll receive structured supervision, ongoing mentoring, and a generous professional development budget to help you become the clinician you aspire to be.

Day-to-day will include:

• Deliver Psychology and mental health services, which may include assessment, diagnosis, treatment, and management, within the multidisciplinary team to clients with varied presentations
• Support clients in achieving their goals and improving independence through comprehensive interventions
• Prepare detailed reports for NDIS and other stakeholders
• Provide evidence-based therapeutic interventions for individuals and groups
• Collaborate with Speech Therapists, Occupational Therapists, and Allied Health Assistants to develop integrated care plans
• Maintain accurate and timely documentation of assessments, treatment plans, and progress notes in compliance with professional and legal standards
• Potential to provide supervision to provisional psychologists in line with AHPRA and Psychology Board of Australia requirements, supporting their professional and educational development.
• Liaise with families, schools, and other external agencies as appropriate
• Comply with all Professional Development and supervision requirements as per APS guidelines, AHPRA requirements and other frameworks

You’ll thrive in a collaborative, multidisciplinary environment alongside Occupational Therapists, and Allied Health Assistants, all driven to deliver holistic, outcomes-focused care.

DCC is seeking an experienced professional with a background in youth and forensic disability support to work with an adolescent client in a single-tenancy residential setting transitioning to adulthood. The role is grounded in a trauma-informed, therapeutic approach that prioritises safety, strong relationships, and long-term well-being.

The placement is based in a standalone property in East Ipswich and operates with a 2:1 staffing ratio, sleepover support, and contingency hours to ensure consistency, safety, and staff wellbeing. The role works closely with a dedicated Program Manager and specialist care team, contributing directly to daily care, behaviour support, and meaningful engagement with the client.

This is a hands-on role suited to someone who is calm under pressure, confident in supporting high-risk behaviours, and committed to helping young people build stability and positive pathways forward.

In this permanent part time role, with a minimum of 24 hours per week, you will work alongside children and young people with complex behavioural needs, disabilities, and diverse cultural backgrounds. We place a strong emphasis on culturally appropriate and respectful practices in all aspects of care and support.

This is a role that demands more than basic caregiving — it requires astute role modelling, leadership, guidance, patience, and a deep willingness to be understanding and supportive. You will be expected to consistently demonstrate professional and compassionate behaviour, setting a standard for the young people in your care.

An important part of this role is navigating relationship rupture and repair. You will walk alongside the children and young people on their journeys, maintaining a commitment to rebuilding trust and connection whenever challenges arise.

Your ability to maintain accurate and detailed record-keeping is essential. Proper documentation will support effective case management and ensure compliance with organisational and legal requirements. Cleaning and maintaining a therapeutic, welcoming home environment are key responsibilities, as is encouraging and helping young people to develop and maintain personal and household hygiene.

In this role, you will be working as part of a dynamic care team, providing both youth support and disability support services to children and young people in DCC care. Our young people may have a range of additional needs, including ADHD, Oppositional Defiant Disorder (ODD), language disorders, and reactive attachment disorder.

You will be responsible for offering compassionate, trauma-informed care and supporting each young person’s individual development and well-being. This includes assisting with personal care needs such as meal preparation, maintaining hygiene standards, medication administration and accurate medication data recording, skill development and socialisation, and providing transport to school, appointments, and community-based activities.

As part of supporting children and young people with complex communication needs, you must be willing to use a variety of communication tools, including audio devices, pictorial aids, and PODD (Pragmatic Organisation Dynamic Display) communication books. Full training will be provided by qualified therapists to ensure that every member of the care team is equipped to deliver consistent, high-quality support tailored to the unique needs of each young person.

This role offers a rewarding opportunity to positively impact the lives of children and young people by empowering them to achieve their goals in a supportive, nurturing environment.

As an Occupational Therapist at DCC, you will be providing your expertise and services with a varied caseload that includes referrals for both children and adults. Supervision, mentorship and professional development are provided to ensure that team members feel supported in all areas of the role. You’ll thrive in a collaborative, multidisciplinary environment alongside Psychologists, Speech Therapists, and Therapy Assistants, all driven to deliver holistic, outcomes-focused care. This role will be based in Toowoomba, and responsibilities will include:

• Assisting parents/families to develop understanding and knowledge of the NDIS to support their ability to make informed decisions
• Conducting standardised and non-standardised assessments
• Planning, implementing and evaluating individual therapy programs
• Completing documentation and writing functional reports in line with professional standards
• Working collaboratively with clients, families, support staff, and other allied health services
• Assessing home and school environments, prescribing aids, equipment and modifications as required.
• Identifying and providing appropriate information and education to clients, families, support staff, and other allied health services

As a Speech Therapist at DCC, you’ll play a vital role in delivering evidence-based, participant-centred therapy across a diverse and dynamic clientele. Whether working with children, adolescents, or adults within clinics, schools, homes, or via telehealth, you’ll support NDIS participants and community members to unlock their communication potential.

This is more than just a job, it’s a career opportunity in an organisation that invests in your growth. You’ll receive structured supervision, ongoing mentoring, and a generous professional development budget to help you become the clinician you aspire to be.

Day-to-day will include:

• Provide advanced assessment and therapy to clients with complex communication and neurological needs.
• Handle diverse cases for children and adults with neurological, sensory, and physical conditions.
• Conduct assessments (formal/informal), set therapy goals, and develop individualised intervention plans.
• Trial and recommend augmentative and alternative communication (AAC) devices and develop supportive resources for clients and families.
• Work closely with community groups, families, and multidisciplinary teams to support client goals and service quality.
• Complete clinical documentation, reports for Medicare/NDIS, and maintain patient records using Cliniko.
• Contribute to team growth, provide feedback, engage in supervision, and support service improvements.
• Provide training to carers, educators, and families, and participate in outreach such as workshops and educational visits.
• Engage in service development, project implementation, productivity monitoring, and other delegated tasks.

You’ll thrive in a collaborative, multidisciplinary environment alongside Psychologists, Occupational Therapists, and Therapy Assistants, all driven to deliver holistic, outcomes-focused care.

Reporting to the Case Manager, this role is focused on supporting the day-to-day program operations in the organisation and supporting youth workers to develop and improve practice and drive positive outcomes for the young people in our care. In this role with DCC Industry Group, you will work collegially with the Case Manager as you support and implement program structure and consistency. You will be an effective determined and creative leader that takes the opportunity to develop and support a residential program. This position will see you providing on the floor support to young people in the program each day, with one day allocated as your admin day.

Key responsibilities will include:

• Staff and program inductions for all new employees in residential programs
• Rostering of staff, ensuring over and under-utilisation is kept to a minimum
• Assist with recruitment and conduct interviews
• Developing weekly house planner and activity structures
• Communicate effectively, both verbally and in writing with all youth workers and Case Manager in a professional and timely manner
• Delivering care, support and guidance to our young people in a trauma-informed manner and identifying their needs.
• Up lining both client and stakeholder complaints and incidents promptly and in line with organisational requirements to the Case Manager.
• Complete grocery list and weekly shopping for the program
• Supporting staff through reflective supervision, guidance, and strategic long term goal setting, as well as training and coaching.
• Compile staff feedback and performance issues to Case Manager and provide Weekly Handover
• Supporting multiple programs in the absence of other House Managers.
• Any other duties as required (eg. Beds/nights)

As a Foster & Kinship Case Practitioner, you will play a key role in the recruitment, assessment, training, and ongoing support of foster and kinship carers. Your primary focus will be to ensure the safety, wellbeing, and cultural needs of children and young people in out-of-home care are met in accordance with the Child Protection Act 1999 (Qld), Practice Standards, and DCC’s cultural values.

This role requires a culturally competent, trauma-informed, and strengths-based approach to case management and carer support. You will collaborate with families, community members, government and non-government partners to ensure every placement is stable, safe, and nurturing. You will also uphold the best interests of Aboriginal and Torres Strait Islander children by embedding the five elements of the Aboriginal and Torres Strait Islander Child Placement Principle (ATSICPP) across all aspects of practice.

Key Responsibilities:

• Conduct carer recruitment activities, initial enquiries, and information sessions in culturally safe and accessible ways.
• Complete comprehensive assessments of foster and kinship carer applicants, including Renewal of Approval and Quality of Care reviews.
• Deliver pre-service and ongoing training to carers, ensuring alignment with departmental expectations and cultural competency principles.
• Provide regular supervision, advocacy, and responsive case support to foster and kinship carers to promote placement stability and meet the evolving needs of children in care.
• Monitor placement suitability and work collaboratively with Child Safety to manage risk, implement case plans, and support reunification or permanency planning.
• Engage children, families, and carers with respect and sensitivity, ensuring their voices and cultural identity remain central to decision-making processes.
• Maintain accurate records, case notes, and reports in compliance with legislative requirements and DCC’s quality and safety systems.
• Advocate for and apply the ATSICPP, ensuring cultural connection, community participation, and self-determination are upheld for Aboriginal and Torres Strait Islander children.
• Build and maintain meaningful relationships with Elders, community members, and cultural advisors to guide practice and enrich carer support.
• Participate in cultural supervision, reflective practice, and continuous improvement activities to enhance service quality and team cohesion.