Privacy Policy
- Overview
DCC Industry Group (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained through our websites, digital services, and online platforms. - Scope
This policy applies to all users of our website and online services, including but not limited to employees, clients, carers, support workers, participants, families, stakeholders, and the general public. - Collection of Personal Information
We may collect personal information directly from you when you:
- Visit our website or social media channels;
- Complete an online form or contact us;
- Subscribe to our newsletters or mailing lists;
- Apply for a role, service or program;
- Register for events or training;
- Provide feedback or make an enquiry.
The types of personal information we may collect include:
- Name, email address, phone number;
- Postal address and location data;
- Employment information (where applicable);
- Health and support needs (where voluntarily provided);
- IP address and browsing behaviour.
- Use of Personal Information
We collect personal information for the following purposes:
- To deliver services, respond to enquiries, and manage relationships;
- To send updates, newsletters, and marketing communications;
- To improve our services, content, and website functionality;
- To conduct surveys, research, and analytics;
- To meet legal, regulatory, and contractual obligations.
- Disclosure of Personal Information
We will not disclose personal information to third parties without your consent unless:
- Required or authorised by law;
- Necessary to prevent or lessen a serious threat to life, health or safety;
- Required for outsourced service providers under strict confidentiality obligations (e.g. IT providers, email systems, auditors);
- Permitted under our legal obligations or regulatory requirements (e.g. NDIS Quality and Safeguards Commission, Child Safety).
- Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures include:
- Secure servers and password-protected systems;
- Access controls and staff confidentiality agreements;
- Regular training and monitoring.
Personal information may be stored electronically or in hard copy, and will be retained only as long as necessary for the purpose for which it was collected or as required by law.
- Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to:
- Enhance user experience and personalise content;
- Monitor website traffic and usage trends via analytics tools (e.g. Google Analytics);
- Improve site functionality and performance.
You can control cookie preferences through your browser settings.
- Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or outdated. - Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information. - Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technology. Updates will be published on our website with the revised effective date. - Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy or how your personal information is handled, please contact us.
